asmaa.saafam@og,com.eg
Job requirement
1. Good communication and client service skills. 2. Distinctive problem solving skills. 3. The ability to work as an effective and contributing team member. 4. Should be presentable. 5. English Fluency.
1. Good communication and client service skills. 2. Distinctive problem solving skills. 3. The ability to work as an effective and contributing team member. 4. Should be presentable. 5. English Fluency.
Gender Any Education major Computer Engineering
Experience years: 1 - 2 Years.
1. Receive contact from customer and collect basic contact information. 2. Collect and analyze request information from customer. 3. Classify the service request and identify initial support. 4. Search for matching resolutions. 5. Open new or update existing request tickets. 6. Identify appropriate assignment (includes linking to existing problems or requests, if applicable). 7. Resolve request and assign unresolved requests to the appropriate Subject Matter Expert/Service Owner. 8. Inform the customer/user of the status of an existing request, upon request. 9. Follow-up service requests/incidents until its resolution, confirm request status and resolution with customer and determine customer satisfaction. 10. Update and close request ticket. 11. Close incidents with customer agreement. 12. Initiate escalations. 13. Create and maintain the service desk Knowledge base. 14. Provide solutions proactively whenever possible. 15. Prepare all the Service Desk reports required by the management
