Fresh Graduates Customer Service Advisor - Xceed Contact Center

Employer     Xceed Contact Center

Job Title     Customer Service Advisor

Languages     Fluent command of Spoken and written English

Country     Egypt

Job Category     Call Center

Job Type     Full Time

Description     1. Handle customers inquiries concerning services, billing, inquisitions‡.etc providing accurate and full information according to the contact center guidelines. 2. Resolve customers complaints and problems, within boundaries of authority and distribute issues for further escalation to appropriate persons/teams i.e. team leaders, supervisor or the back office. 3. Acquire customers orders and create opportunities for up-selling and cross selling (where applicable).  . Handle effectively the needs of the customers and enhance standards of quality for the service offered. 5. Build a customer relationship/partnership, which add value to the customer, leading to a long term profitable relationship. 6. Show a broad knowledge and awareness of products and services and their competitive advantages. 7. Follow the appropriate guidelines and procedures for any given situations. 8. Meet the due dates in the tasks assigned to him by superiors. 9. Escalate customer new inquiries to the concerned person i.e.
team leaders, supervisor, assist team or the back office. 10. Manage a busy load of major and minor duties on time and with minimal mistakes. 11. Help and be of assistant to customers to decide what types of products or services that would best suit their needs. 12. Enter coding and tracking information completely and accurately on relevant systems.

Qualifications     • IT Skills: knowledge of Windows operating environment and has the ability to type • Languages: Fluent English • Ability to work a full-time shifts schedule including nights, weekends, and holidays.

Gender     Male

Experience     0 – New Graduate Years.

Other Skills     Ability of typing in a speedy manner

Salary (L.E.)     1500 - 2500

Comments     Preferably  candidates  availability  would  be  upon  request  as  they  are  required  to  start  as  soon  as  possible  .

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